Good read: Successful Change Management for Service Providers in Five Steps (Dutch)
The digital transformation is disrupting traditional structures and patterns throughout society. Think of the way we listen to and watch our favourite music, films and television, and book holidays or do our banking. For many service providers, this transition represents the next step in their organisational maturity and forces companies to change; those who do not transform lose out to new technology and modern ways of working, and thus miss out on opportunities.
This is a great article in Dutch by Insight.
