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PRIVACY POLICY

https://whitesky.cloud

Last update: 17/10/2023

whitesky.cloud is a tradename of GIG.tech.

whitesky.cloud cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of said website and the services of whitesky.cloud accessed thereon. The effective date for the validity of these terms is 20/04/2018, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.

Personal data we process

whitesky.cloud, through the site https://whitesky.cloud, processes your personal data because you use our services and/or because you provide this data to us yourself. 
Below is an overview of the personal data we can process through the site:

First and last name

We need this information to send you a bill/invoice.

Gender/ salutation

It is helpful to know whether we are dealing with a man or a woman.

Address details

It is convenient if we know where to deliver the package. In addition, the delivery and billing address is on the note/invoice.

Phone number

Should something really go completely wrong with the shipment, we will be happy to give you a call.

E-mail address

Of course you like to know the status of your order, we do that via email. We also send the invoice and shipping notifications via email.

IP-address

By remembering the IP addresses of our visitors, we can provide a safe shopping experience to all our customers.

Other personal data you actively provide in correspondence and by telephone

Very occasionally we need some additional information which we then ask for over the phone. This can sometimes occur when a carrier has questions about the destination.

Data about your activities on our website

We anonymously track which parts of our site are popular and which are not.

Internet browser and device type

To ensure the quality of our site, it is obviously important to know the way our site should work.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@whitesky.cloud and we will delete this information.

For what purpose and on what basis we process personal data

whitesky.cloud processes your personal data for the following purposes:

  • Handling your payment
  • Calling or emailing you if necessary to carry out our services
  • Informing you about changes to our services and products
  • To allow you to create an account
  • To deliver goods and services to you
  • whitesky.cloud also processes personal data if we are legally required to do so, such as data we need for our tax return or for the necessary performance of an agreement.

Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.

Automated decision-making

whitesky.cloud does NOT make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. an employee of whitesky.cloud).

Cooperation in tax and criminal investigations

When appropriate, whitesky.cloud may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will oppose this within the scope of the law.

Retention periods

We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Sharing personal data with third parties

Webhosting

We have and use our own web hosting services and the data is stored secure under our own control in Europe.

E-mail and mailing lists

ActiveCampaign

We send our email newsletters using ActiveCampaign. We share your email address with ActiveCampaign but they will never use this address for their own purposes. You will see the ‘unsubscribe’ link at the bottom of every email sent automatically through our website. You will then no longer receive our product updates. Your personal data is stored securely by ActiveCampaign. ActiveCampaign uses cookies and other Internet technologies that provide insight into whether emails are opened and read. ActiveCampaign reserves the right to use your data for the further improvement of its services and to share information with third parties in connection therewith.

A processor agreement is in place with ActiveCampaign.

More information: https://www.activecampaign.com/legal/dpa

Outlook 365

We use the services of Microsoft for our regular business e-mail traffic, namely O365 email. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Microsoft has no access to our mailbox and we treat all our e-mail traffic confidentially.

More information: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA

Invoicing and accounting

We use our own system to keep our records and accounts. We record your name, email, address and city information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner.

Moore

Moore processes personal data on behalf of whitesky.cloud because we are legally required to do so, such as data we need for our tax return or for the necessary execution of an agreement.

More information: http://www.moore.be

Your rights

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by postal services, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems.

You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Inspection rights

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. If your request is granted, we will send you a confirmation that the data have been changed at the e-mail address we have on record.

Right to restriction of processing

You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object, where appropriate, to the processing of your personal data by or on behalf of whitesky.cloud. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

whitesky.cloud uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. whitesky.cloud uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it.

Google Analytics

Our website does currently host cookies from the US company Google, as part of its “Analytics” service. We use this service to track and get reports on how visitors use the website.

This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software uses cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

How we secure personal data

whitesky.cloud takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is still not properly secured or there are indications of misuse, please contact our privacy contact person. whitesky.cloud has taken at least the following measures to secure your personal data:

  • TLS (formerly SSL) We send your data over a secure Internet connection. You can tell this by the ‘https’ address bar and the padlock in the address bar.
  • DKIM, SPF and DMARC are three Internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.
  • Online monitoring of data leaks using monitoring tools.

Contact details:

whitesky.cloud (tradename of GIG.tech)
Antwerpse Steenweg 19
9080 Lochristi, Belgium
Nederland
T +32 9 324 20 90
info@whitesky.cloud

Contact for privacy issues:

Iain Statham
iain.statham@whitesky.cloud

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