Last update: 17/10/2023
whitesky.cloud is a tradename of GIG.tech.
whitesky.cloud cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.
Personal data we process
whitesky.cloud, through the site https://whitesky.cloud, processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we can process through the site:
First and last name
We need this information to send you a bill/invoice.
It is helpful to know whether we are dealing with a man or a woman.
It is convenient if we know where to deliver the package. In addition, the delivery and billing address is on the note/invoice.
Should something really go completely wrong with the shipment, we will be happy to give you a call.
Of course you like to know the status of your order, we do that via email. We also send the invoice and shipping notifications via email.
By remembering the IP addresses of our visitors, we can provide a safe shopping experience to all our customers.
Other personal data you actively provide in correspondence and by telephone
Very occasionally we need some additional information which we then ask for over the phone. This can sometimes occur when a carrier has questions about the destination.
Data about your activities on our website
We anonymously track which parts of our site are popular and which are not.
Internet browser and device type
To ensure the quality of our site, it is obviously important to know the way our site should work.
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at firstname.lastname@example.org and we will delete this information.
For what purpose and on what basis we process personal data
whitesky.cloud processes your personal data for the following purposes:
- Handling your payment
- Calling or emailing you if necessary to carry out our services
- Informing you about changes to our services and products
- To allow you to create an account
- To deliver goods and services to you
- whitesky.cloud also processes personal data if we are legally required to do so, such as data we need for our tax return or for the necessary performance of an agreement.
Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
whitesky.cloud does NOT make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. an employee of whitesky.cloud).
Cooperation in tax and criminal investigations
When appropriate, whitesky.cloud may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will oppose this within the scope of the law.
We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Sharing personal data with third parties
We have and use our own web hosting services and the data is stored secure under our own control in Europe.
E-mail and mailing lists
A processor agreement is in place with ActiveCampaign.
More information: https://www.activecampaign.com/legal/dpa
We use the services of Microsoft for our regular business e-mail traffic, namely O365 email. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Microsoft has no access to our mailbox and we treat all our e-mail traffic confidentially.
More information: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA
Invoicing and accounting
We use our own system to keep our records and accounts. We record your name, email, address and city information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner.
Moore processes personal data on behalf of whitesky.cloud because we are legally required to do so, such as data we need for our tax return or for the necessary execution of an agreement.
More information: http://www.moore.be
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by postal services, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.
Right of Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. If your request is granted, we will send you a confirmation that the data have been changed at the e-mail address we have on record.
Right to restriction of processing
You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object, where appropriate, to the processing of your personal data by or on behalf of whitesky.cloud. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Our website does currently host cookies from the US company Google, as part of its “Analytics” service. We use this service to track and get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third party cookies
How we secure personal data
whitesky.cloud takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is still not properly secured or there are indications of misuse, please contact our privacy contact person. whitesky.cloud has taken at least the following measures to secure your personal data:
- TLS (formerly SSL) We send your data over a secure Internet connection. You can tell this by the ‘https’ address bar and the padlock in the address bar.
- DKIM, SPF and DMARC are three Internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.
- Online monitoring of data leaks using monitoring tools.
whitesky.cloud (tradename of GIG.tech)
Antwerpse Steenweg 19
9080 Lochristi, Belgium
T +32 9 324 20 90
Contact for privacy issues: